Frequently Asked Questions

• Who is YOTVChannels?

  YOTVChannels is an online streaming service that allows customers to watch a wide variety of Uganda's best live TV and Radio content on a smartphone, computer and smart-tv.

• How to use YOTVChannels on PC?

  1 . Goto watch.yotvchannels.com.
  2 . Login with your details.
  3 . Enjoy to access YOTVChannels web.

• How to setup Parental Guidance (PG) ?

  1 . Goto account.
  2 . Select Profiles.
  3 . Select New Profile.
  4 . Give the profile a name and a pin.
  5 . Select 'Parental Control'
  6 . Click on 'Select channels you wish to view'
  7 . Select stations you want
  8 . Click on 'submit'
  9 . Goto Change Profile and select it.

• How much do you need to pay?

  Duration	Airtel	MTN
  	Subscription	Subscription	Data
  One Hour	UGX 800	UGX 800	2GB
  One Day	UGX 1,500	UGX 1,500	3GB
  One Week	UGX 5000	UGX 7,500	15GB
  One Month	UGX 10,000	UGX 20,000	45GB

• How to download the app?

  1 . Go to Google PlayStore or iOS AppStore.
  2 . Search for 'YOTVChannels'.
  3 . Download the app.

• How can I register my number on app?

  1 . Open the YOTV app on your phone.
  2 . Click on register.
  3 . Type in the phone number you want to register.
  In a short while a message will pop up on your phone with your pin. (use the pin to log into the app) OR contact customer-care centre to have your num"

• How can I pay for my app ( subscribe ) ?

  1 . Login on to the app
  2 . Click on the human icon on the right hand top corner
  3 . Select purchase-then purchase for self
  4 . Select a bundle
  5 . Enter your mobile money pin to Pay