Privacy Statement
This Privacy Statement explains our practices, including your choices, regarding the collection, use, and
disclosure of certain information, including your personal information, by the YOTV Channels
family ("YOTV Channels").
Contacting Us
If you have general questions about your account or how to contact Customer Service for assistance,
please contact us on support@yotvchannels.com . For questions specifically about this Privacy
Statement, or our use of your personal information, cookies or similar technologies, please contact us by
email at support@yotvchannels.com .
The data controller of your personal information is Albayan Media Limited, Uganda, which also provides
the service to you. Please note that if you contact us to assist you, for your safety and ours we may need
to authenticate your identity before fulfilling your request.
Collection of Information
We receive and store information about you such as:
  Information you provide to us: We collect information you provide to us which includes:
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your name, email address, address or postal code, payment method and telephone
number and birthday. We collect this information in a number of ways, including when
you enter it while using our service, interact with our Customer Service, or participate in
surveys or marketing promotions;
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information when you choose to provide reviews or ratings, taste preferences, account
settings, set preferences in Your Account, or otherwise provide information to us
through our service or elsewhere.
  Information we collect automatically: We collect information about you and your use of our
service, your interactions with us and our advertising, as well as information regarding your
computer or other device used to access our service (such as smart TVs and mobile devices).
This information includes:
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your activity on the YOTV Channels service, such as title selections, sign up and search
queries;
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details of your interactions with Customer Service, such as the date, time and reason for
contacting us, transcripts of any chat conversations, and if you call us, your phone
number and call recordings;
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device IDs or other unique identifiers; device and software characteristics (such as type
and configuration), connection information, statistics on page views, referral URLs, IP
address (which may tell us your general location), browser and standard web server log
information;
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information collected via the use of cookies, web beacons and other technologies,
including ad data (such as information on the availability and delivery of ads, the site
URL, as well as the date and time). See our Cookies and Internet Advertising section for
more details.
  Information from other sources: We might supplement the information described above with
information we obtain from other sources, including from both online and offline data
providers. Such supplemental information could include demographic data, interest based data,
and Internet browsing behavior.
Use of Information
We use information to provide, analyze, administer, enhance and personalize our services and
marketing efforts, to process your registration, your orders and your payments, and to communicate
with you on these and other topics. For example, we use information to:
  determine your general geographic location, determine your Internet service provider, and help
us quickly and efficiently respond to inquiries and requests;
  prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and
enforcing our terms (such as determining free trial eligibility);
  analyze and understand our audience, improve our service (including our user interface
experiences) and optimize content selection, recommendation algorithms and delivery;
  communicate with you concerning our service (for example by email, push notifications text
messaging, and online messaging channels), so that we can send you news about YOTV
Channels, details about new features and content available on YOTV Channels, and special
offers, promotional announcements and consumer surveys, and to assist you with operational
requests such as password reset requests.
Disclosure of Information
We disclose your information for certain purposes and to third parties, as described below:
  The YOTV Channels family: We share your information among the YOTV Channels family as
needed for: data processing and storage; providing you with access to our services; providing
customer support; making decisions about service improvements, content development; and for
other purposes described in the Use of Information section of this Privacy Statement.
  Service Providers: We use other companies, agents or contractors ("Service Providers") to
perform services on our behalf or to assist us with the provision of services to you. For example,
we engage Service Providers to provide marketing, advertising, communications, infrastructure
and IT services, to personalize and optimize our service, to process credit card transactions or
other payment methods, to provide customer service, to collect debts, to analyze and enhance
data (including data about users' interactions with our service), and to process and administer
consumer surveys. In the course of providing such services, these Service Providers may have
access to your personal or other information. We do not authorize them to use or disclose your
personal information except in connection with providing their services.
  Promotional offers: We may offer joint promotions or programs that, in order for your
participation, will require us to share your information with third parties. In fulfilling these types
of promotions, we may share your name and other information in connection with fulfilling the
incentive. Please note that these third parties are responsible for their own privacy practices.
  Protection of YOTV Channels and others: YOTV Channels and its Service Providers may disclose
and otherwise use your personal and other information where we or they reasonably believe
such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or
governmental request, (b) enforce applicable terms of use, including investigation of potential
violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities
(including payment fraud), security or technical issues, or (d) protect against harm to the rights,
property or safety of YOTV Channels, its users or the public, as required or permitted by law.
  Business transfers: In connection with any reorganization, restructuring, merger or sale, or
other transfer of assets, we will transfer information, including personal information, provided
that the receiving party agrees to respect your personal information in a manner that is
consistent with our Privacy Statement.
Whenever in the course of sharing information, we will ensure that the information is transferred in
accordance with this Privacy Statement and as permitted by the applicable laws on data protection.
You may also choose to disclose your information in the following ways:
  While using the YOTV Channels service you will have opportunities to post reviews or other
information publicly, and third parties could use the information you disclose;
  Certain portions of our service may contain a tool which gives you the option to share
information by email, text message and social or other sharing applications, using the clients
and applications on your smart device;
  Social plugins (including those offered by Facebook, Twitter, Instagram and Google) allow you to
share information on those platforms.
Social plugins and social applications are operated by the social network themselves, and are subject to
their terms of use and privacy policies.
Access to Your Account and Profiles
In order to provide you with ease of access to your account and to help administer the YOTV Channels
service, we use technology that enables us to recognize you as the account holder and provide you with
direct access to your account without requiring you to retype any password or other user identification
when you revisit the YOTV Channels service. You can choose not to take advantage of this feature on
your computer by unchecking the box "Remember me on this device" when you log in to the website.
To remove access to your YOTV Channels account from your devices: (a) visit "Your Account", choose
"Sign out of all devices," and follow the instructions to deactivate your devices (note, deactivation may
not occur immediately) or (b) delete your YOTV Channels settings from your device. Where possible,
users of public or shared devices should log out at the completion of each visit. If you sell or return a
computer or YOTV Channels ready device, you should log out and deactivate the device before doing so.
If you do not maintain the security of your password or device, or fail to log out or deactivate your
device, subsequent users may be able to access your account, including your personal information.
If you share or otherwise allow others to have access to your account, they will be able to see your
information (including in some cases personal information) such as your ratings, reviews and account
information (including your email address or other information in Your Account).
Your Choices
If you no longer want to receive certain communications from us via email or text message, simply
access the email and text messages settings page in the "Your Account" section of our website and
uncheck those items to unsubscribe. Alternatively, click the "unsubscribe" link in the email or reply STOP
(or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from certain
email correspondence from us, such as messages relating to your account transactions.
You can opt in to receive mobile push notifications from YOTV Channels. If you subsequently decide you
no longer wish to receive these notifications, you can use your mobile device’s settings functionality to
turn them off.
Your Information and Rights
You can request access to your personal information, or correct or update out-of-date or inaccurate
personal information we hold about you.
You can most easily do this by visiting the "Your Account" portion of our website, where you have the
ability to access and update a broad range of information about your account, including your contact
information, your YOTV Channels payment information, and various related information about your
account (such as the content you have viewed and rated, and your reviews). You must be signed in to
access "Your Account." You may also request that we delete personal information that we hold about
you.
To make requests, or if you have any other question regarding our privacy practices, please contact us at
We may reject requests that are unreasonable or not required by law, including those that would be
extremely impractical, could require disproportionate technical effort, or could expose us to operational
risks such as free trial fraud. We may retain information as required or permitted by applicable laws and
regulations, including to honor your choices, for our billing or records purposes and to fulfill the
purposes described in this Privacy Statement.
Security
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal
information against loss, theft and unauthorized access, use and modification. Unfortunately, no
measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of
your information.
Other Websites, Platforms and Applications
The YOTV Channels service may be provided through and/or utilize features (such as voice controls)
operated by third party platforms, or contain links to sites operated by third parties whose policies
regarding the handling of information may differ from ours. For example, you may be able to access the
YOTV Channels service through platforms such as smart TVs, mobile devices, set top boxes and a
number of other Internet connected devices. These websites and platforms have separate and
independent privacy or data policies, privacy statements, notices and terms of use, which we
recommend you read carefully. In addition, you may encounter third party applications that interact
with the YOTV Channels service.
Children
You must be 18 years of age or older to subscribe to the YOTV Channels service. In certain jurisdictions,
the age of majority may be young than 18, in which case, you must satisfy that age in order to become a
member. While individuals under the age of 18 may utilize the service, they may do so only with the
involvement, supervision, and approval of a parent or legal guardian.
Changes to This Privacy Statement
We will update this Privacy Statement from time to time in response to changing legal, regulatory or
operational requirements. We will provide notice of any such changes (including when they will take
effect) in accordance with law. Your continued use of the YOTV Channels service after any such updates
take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy
Statement, you may cancel your use of the YOTV Channels service. To see when this Privacy Statement
was last updated, please see the "Last Updated" section below.
Cookies and Internet Advertising
We and our Service Providers use cookies and other technologies (such as web beacons) for various
reasons. For example, we use cookies and other technologies to make it easy to access our services by
remembering you when you return, to provide and analyze our services, to learn more about our users
and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed
about our use of these technologies, so this notice explains the types of technologies we use, what they
do and your choices regarding their use.
1. What are cookies?
Cookies are small data files that are commonly stored on your device when you browse and use
websites and online services. They are widely used to make websites work, or to work more efficiently,
as well as to provide reporting information and assist with service or advertising personalization.
Cookies are not the only types of technology that enable this functionality; we also use other, similar
types of technologies. See below for more information and examples.
2. Why does YOTV Channels use cookies?
We and our Service Providers may use the following types of cookies:
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Essential cookies: These cookies are strictly necessary to provide our website or online
service. For example, we or our Service Providers may use these cookies to authenticate
and identify our members when they use our websites and applications so we can
provide our service to them. They also help us to enforce our Terms of Use, prevent
fraud and maintain the security of our service.
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Performance and functionality cookies: These cookies are not essential, but help us to
personalize and enhance your online experience with YOTV Channels. For example, they
help us to remember your preferences and prevent you from needing to re-enter
information you previously provided (for example, during member sign up). We also use
these cookies to collect information (such as popular pages, conversion rates, viewing
patterns, click-through and other information) about our visitors' use of the YOTV
Channels service so that we can enhance and personalize our website and service and
conduct market research. Deletion of these types of cookies will result in limited
functionality of our service.
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Advertising cookies: These cookies use information about your visit to this and other
websites, such as the pages you visit, your use of our service or your response to ads
and emails, to deliver ads that are more relevant to you. These types of ads are called
"Interest-Based Advertising." Many of the advertising cookies associated with our
service belong to our Service Providers.
3. How Does YOTV Channels use Web Beacons and other Technologies?
Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our
Service Providers may use them for similar purposes as cookies, such as to understand and enhance the
use of our service, improve site performance, monitor visitor traffic and actions on our site, and
understand interactions with our marketing (including email and online ads on third party sites).
Because web beacons often work in conjunction with cookies, in many cases, declining cookies will
impair the effectiveness of web beacons.
We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5,
IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on
your device. We may use these and various other technologies for similar purposes as cookies, such as
to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to
exercise choice regarding these technologies. For example, many popular browsers provide the ability to
clear browser storage, commonly in the settings or preferences area; see your browser’s help function
or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from
within the application.
Last updated: 05 July 2021